1win Privacy Policy

What Personal Data Is Collected

1win collects personal information that users provide directly during registration, identity verification, and account management. This may include:

• Full name
• Date of birth
• Email address and contact number
• Residential address
• Payment and financial details
• Government-issued identity documents (as required for KYC compliance)
• Device and usage data collected automatically during site interaction

Why This Data Is Collected

Personal data is collected to:

• Create and maintain user accounts
• Process deposits, withdrawals, and other financial transactions
• Verify user identity in line with applicable regulations
• Provide customer support and resolve disputes
• Comply with legal and regulatory obligations applicable in India

Technical and Organisational Protection Measures

1win applies industry-standard technical and organisational measures to safeguard user data, including:

• SSL encryption for all data transmissions
• Restricted access controls for internal staff
• Regular security audits and vulnerability assessments
• Secure data storage systems with access logging

User Rights

All users have the right to:

• Access the personal information held about them
• Correct any inaccurate or outdated data
• Request deletion of their personal information, subject to legal retention requirements
• Withdraw consent for non-essential data processing at any time

Users may exercise these rights by submitting a written request to the platform’s support team. Requests will be addressed within a reasonable timeframe in accordance with applicable Indian data protection norms.

Personal information collected through the platform is used exclusively for lawful, clearly defined purposes. The following outlines how data is processed:

All processing activities are conducted on a lawful basis, including user consent, contractual necessity, and compliance with legal obligations. Personal data is never sold to third parties or used for purposes beyond those stated in this document.

Users who do not wish to receive marketing communications may opt out at any time through their account settings or by contacting the support team.

Accessing and Updating Personal Data

Users have the right to view and update the personal information stored in their accounts at any time. This can be done directly through the account settings panel on the platform.

If a user identifies an error or outdated detail in their profile, they may:

• Correct it directly via the account dashboard, where applicable
• Submit a correction request to the customer support team

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting the support team. Such requests will be processed in accordance with applicable legal requirements. Please note that certain information may be retained for a defined period where required by law, such as financial transaction records.

Consent to Security and Payment Processing

By registering and using the platform, users provide their consent to:

• Security verification checks conducted as part of the account authentication process
• The processing of payment data by authorised third-party payment service providers

These measures are in place to protect users and ensure the integrity of all financial transactions carried out on the platform.

1win is an online gaming and sports betting platform intended strictly for individuals who are 18 years of age or older. The platform does not knowingly collect or process personal data from minors.

Age Verification Limitations

The operator acknowledges that it is not always technically possible to verify a user’s age without the submission of valid identity documents. Users are required to confirm their age during the registration process. However, independent verification may only occur during the Know Your Customer (KYC) process.

Deletion of a Minor’s Data

If a parent or legal guardian becomes aware that their child has registered on the platform and provided personal information without authorisation, they should contact the support team immediately. Upon receipt of a verified request:

• The minor’s account will be suspended and closed
• All associated personal data will be deleted from the platform’s records
• Any transactions identified as having been made by a minor will be reviewed in accordance with applicable policies

The platform takes the privacy and safety of minors seriously and will act promptly upon receiving such requests.

As a global online services platform, 1win operates in partnership with service providers and business partners located in multiple countries. In the course of delivering its services, personal data may be transferred to and processed in jurisdictions outside India.

Basis for International Transfer

By using the platform and accepting this Privacy Policy, users provide their express consent to the transfer and processing of their personal data in countries where 1win and its authorised partners operate.

Confidentiality Assurance

All third-party partners who receive personal data as part of an international transfer are contractually required to:

• Maintain strict confidentiality of the data received
• Process personal information only for the purposes for which it was shared
• Apply data protection standards consistent with those observed by the platform

Users may contact the support team for further information about the countries to which their data may be transferred and the safeguards in place.

This Legal Disclaimer forms part of the Privacy Policy and may, in certain circumstances, alter the scope or practical effects of the rules set out in this document. Where any provisions of this disclaimer conflict with the main body of the policy, the terms of the disclaimer shall take precedence to the extent permitted by applicable law.

Applicability

This disclaimer applies from the moment a user:

• Provides a signature confirming acceptance of the policy
• Clicks to accept the terms during the registration or onboarding process
• Proceeds to use the platform following notification of a policy update, thereby signifying accession to the revised terms

Scope of Effect

The disclaimer may limit or clarify the platform’s liability in specific scenarios, including but not limited to situations involving third-party actions, unforeseen technical disruptions, or changes in applicable regulatory requirements. Users are advised to review this section alongside the main Privacy Policy to understand their rights and obligations in full.

What Are Cookies

Cookies are small text files that are stored on a user’s device when they visit a website. They are widely used to make websites function efficiently and to provide information to the operators of those websites.

How Cookies Are Used on This Platform

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect anonymous data on how users interact with the website, helping to identify areas for improvement.
• Behavioural Analysis: To understand browsing patterns and user preferences within the platform.
• Personalisation: To remember user settings and preferences, providing a more relevant experience on return visits.
• Service Improvement: To test new features and measure the effectiveness of existing ones.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one (1) year, after which they are automatically deleted from the user’s device unless renewed.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the website.

By accessing and using the 1win platform, users are deemed to have read, understood, and fully accepted the terms set out in this Privacy Policy. Continued use of the website following any updates to the policy constitutes acceptance of the revised version.

Current Version Prevails

The version of the Privacy Policy currently published on the platform is the governing version. In the event of any inconsistency between a previously communicated version and the current version, the current version shall take precedence.

Users are encouraged to review this document periodically to remain informed of any changes. The platform reserves the right to update this policy at any time in response to changes in applicable law, regulatory requirements, or operational practices.

When Personal Data May Be Shared

Personal data collected by the platform may be disclosed to authorised third parties in the following circumstances:

• Legal Compliance: Where disclosure is required by applicable Indian law, court order, or regulatory authority.
• Dispute Resolution: Where sharing of information is necessary to investigate, prevent, or resolve a dispute involving the user’s account.
• Contractual Obligations: Where data sharing is required under agreements with service providers who support the platform’s operations.

Transparency in Data Sharing

Where a third party receiving personal data is listed on the platform, users may refer to the respective party’s privacy practices for further detail. Where a recipient is not explicitly listed, the platform will inform users of the purpose and scope of the data transfer prior to disclosure, where permitted by law.

Consent

By providing personal information on the platform, users acknowledge and consent to the possibility that such data may be shared with third parties under the circumstances described above. Data is shared only to the extent necessary for the stated purpose and is subject to confidentiality obligations.

The platform may contain links to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content or practices of those websites.

No Responsibility for External Data Use

1win is not responsible for the privacy practices, data collection methods, or content of any third-party websites accessible through links on the platform. Each external website operates under its own privacy policy, and users should review those policies before submitting any personal information.

User Caution Advised

Users are advised to exercise caution when navigating away from the platform. The protections described in this Privacy Policy apply solely to information collected and processed by 1win and do not extend to data collected by external websites or services.