Responsible Gaming

Gambling carries real financial risk. Every bet you place involves the possibility of losing money, and no outcome is ever guaranteed. Responsible gaming means understanding this risk before you play and making informed decisions at every step.

Maintaining control over your betting habits is essential. Your experience should remain a form of entertainment, not a source of financial pressure or emotional distress. Here are the core principles that support safe play:

• Set a budget before you play. Decide in advance how much you can afford to lose, and stick to that limit.
• Treat gambling as entertainment. Never view it as a way to earn income or recover lost funds.
• Keep track of time and money. Use available tools to monitor how long and how much you are playing.
• Never chase losses. Accepting a loss and stepping away is a sign of discipline, not defeat.
• Balance gambling with other activities. A healthy lifestyle includes varied interests and social connections.
• Avoid gambling under stress or emotional pressure. Decisions made in distress are rarely sound ones.
• Know your limits. Recognise when to take a break and use self-exclusion or deposit limits when needed.

These principles are designed to protect your financial stability and emotional wellbeing. Following them helps ensure that playing remains a positive experience.

Problem gambling can develop gradually and may not be immediately obvious. Recognising the warning signs early gives you the best chance of seeking help before the situation worsens.

The following symptoms may indicate a gambling addiction:

• Preoccupation with gambling. Constantly thinking about past sessions or planning the next one.
• Inability to stop. Repeated failed attempts to cut back or quit playing.
• Chasing losses. Continuing to bet in an effort to recover money that has already been lost.
• Neglecting responsibilities. Allowing gambling to interfere with work, family, or personal obligations.
• Borrowing money to gamble. Seeking funds from others or using credit to fund betting activity.
• Lying about gambling habits. Concealing how much time or money is being spent from family or friends.
• Mood changes linked to gambling. Feeling restless, irritable, or anxious when not playing.
• Using gambling to escape problems. Turning to betting as a way to cope with stress, anxiety, or depression.
• Increasing bet sizes over time. Needing to wager larger amounts to feel the same level of excitement.
• Risking important relationships. Jeopardising personal or professional relationships because of gambling behaviour.

If you identify with several of these signs, this is a serious concern that warrants immediate attention. Please seek professional support without delay.

Addressing a gambling problem requires honesty, practical action, and the right support. Recovery is possible, and taking the first step is the most important one.

The following recommendations can help you manage your habits and regain control:

• Acknowledge the problem. Accepting that a problem exists is the foundation of any meaningful recovery.
• Use deposit limits. Set daily, weekly, or monthly deposit caps to restrict how much you can spend.
• Activate session time limits. Restrict the length of each gaming session to prevent extended play.
• Request self-exclusion. Temporarily or permanently block access to your account if you feel you need a complete break.
• Take regular breaks. Step away from the screen frequently during any gaming session.
• Seek professional counselling. A qualified therapist can provide structured guidance tailored to your situation.
• Engage your support network. Talk openly with trusted family members or friends about what you are experiencing.
• Block gambling-related content. Use software tools to restrict access to betting platforms on your devices.
• Replace gambling with other activities. Redirect your time and energy towards hobbies, fitness, or community involvement.
• Join a support group. Connecting with others who share similar experiences can provide motivation and accountability.

These steps are practical and proven. You do not have to manage this alone, and taking action early leads to better outcomes.

Professional help is available for those affected by problem gambling in India. Reaching out to a trained specialist can make a significant difference in your recovery journey.

The following organisations and resources provide support for gambling addiction in India:

• iCall (TISS) – A psychological support service offered by the Tata Institute of Social Sciences. Provides counselling via phone and online sessions.
  Website: icallhelpline.org
• Vandrevala Foundation Helpline – Offers free, 24/7 mental health support across India, including for behavioural addictions.
  Helpline: 1860-2662-345 | Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – A leading institution for mental health treatment, including addiction counselling, based in Bengaluru.
  Website: nimhans.ac.in
• Gamblers Anonymous India – A fellowship of individuals who share their experience and provide mutual support for those dealing with compulsive gambling.
  Website: gamblersanonymous.org
• Snehi – A non-profit organisation providing emotional support and mental health counselling across India.
  Helpline: +91-44-24640050 | Website: snehi.org
• Parivarthan Counselling – Offers confidential counselling services including support for behavioural and addiction-related issues.
  Website: parivarthan.org

These organisations are equipped to help. Contacting any one of them is a positive and courageous step forward.

If you are experiencing difficulties related to gambling, the 1win support team is available to assist you. You can reach out at any time for guidance on responsible gaming tools or to request account restrictions.

The following contact methods are available for players in India:

• Live Chat – Available directly on the 1win platform, 24 hours a day, 7 days a week.
• Email Support – Send your query to the official support address listed in the Help section of the website.
• On-site Help Centre – Access self-help articles and responsible gaming guides directly within your account dashboard.

The support team is trained to handle sensitive enquiries with care and confidentiality. Do not hesitate to reach out if you need assistance.