1win Rules and Regulations in India

By accessing or using the 1win platform, you agree to be bound by the terms and conditions set out in this document. These general terms form a legally binding agreement between you and the platform and apply to all services offered, including sports betting, casino games, and any associated bonuses or promotional offers.

Eligibility and Account Registration

To use the platform’s services, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online betting is not prohibited.
• You are permitted to hold only one account per person. Duplicate registrations are not allowed and may result in account suspension.
• You must provide accurate and complete information during the registration process.

Acceptance of Terms

By completing the registration process and using the platform, you confirm that you have read, understood, and accepted all applicable rules and regulations. If you do not agree to these terms, you must discontinue use of the platform immediately.

Modifications to Terms

The platform reserves the right to amend or update these terms at any time. Users will be notified of material changes through the official website or app. Continued use of the platform’s services following any update constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

Fair Use Policy

All services must be used in a lawful and good-faith manner. The following activities are strictly prohibited:

• Use of automated systems, bots, or scripts to place bets or interact with the platform.
• Collusion, match-fixing, or any attempt to manipulate the outcome of an event.
• Exploiting technical errors or system vulnerabilities for financial gain.
• Misuse of bonuses or promotional offers through irregular betting patterns.

Violation of the fair use policy may result in the cancellation of bets, forfeiture of bonuses, account suspension, or permanent termination.

Content Protection and Liability

All content published on the platform, including odds, data, graphics, and text, is protected by intellectual property laws. Unauthorised reproduction or distribution of this content is prohibited.

The platform does not accept liability for any loss arising from service interruptions, technical errors, or inaccurate information displayed due to system faults beyond its reasonable control. Users are advised to verify all bet details before confirmation, as accepted bets are binding subject to applicable rules.

This section outlines the rules governing deposits and withdrawals on the platform for users in India. All financial transactions are subject to verification procedures and must comply with the platform’s security standards.

Deposit Procedures

• Deposits must be made using a payment method registered in your name.
• Funds deposited are available for betting activity only after the transaction has been confirmed.
• The minimum deposit amount varies depending on the selected payment method.
• The platform does not charge fees on standard deposits; however, your payment provider may apply their own charges.

Withdrawal Procedures

• Withdrawals are processed only to the same payment method used for the original deposit, where technically possible.
• You must complete identity verification (KYC) before your first withdrawal request is processed.
• Withdrawal requests are subject to review and may be placed on hold pending verification.
• The minimum and maximum withdrawal limits differ by payment method and are displayed at the time of the transaction.

Available Payment Methods for India

The following payment options are supported for users in India:

• UPI (Unified Payments Interface)
• Net Banking
• Paytm and other mobile wallets
• Cryptocurrency transfers
• Bank transfers (IMPS/NEFT)

Processing times and applicable limits vary by method. Cryptocurrency transactions are generally processed faster than traditional banking options.

Transaction Processing Times

• Deposits: Typically credited within a few minutes to several hours, depending on the payment method.
• Withdrawals: Processed within 24 to 72 hours after approval, subject to verification status.

KYC and Identity Verification

All users are required to complete a KYC verification process before withdrawals are permitted. Documents required may include:

• A government-issued photo ID (Aadhaar card, PAN card, or passport)
• Proof of address
• Proof of payment method ownership

Failure to provide valid documentation may result in a delay or refusal of the withdrawal request.

Transaction Cancellations

Once a deposit has been confirmed and credited, it cannot be reversed or cancelled. Withdrawal requests may be cancelled by the user before they are processed, but once approved and dispatched, they cannot be recalled. The platform reserves the right to reverse or withhold transactions where fraud, policy violations, or AML concerns are identified.

The platform is committed to promoting safe and responsible betting practices. Gambling should remain a form of entertainment and must never be pursued as a source of income or a means of financial recovery.

Recognising Problem Gambling

Users are encouraged to monitor their own betting behaviour. Signs that gambling may be causing harm include:

• Placing bets beyond your financial means
• Difficulty stopping or controlling your betting activity
• Borrowing money to fund your account
• Neglecting personal or professional responsibilities due to gambling

Responsible Gambling Tools

The platform provides the following tools to help users manage their betting activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Betting Limits: Restrict the total value of bets placed within a defined period.
• Session Time Limits: Define the maximum duration of your active session on the platform.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the platform’s services.
• Reality Checks: Receive periodic notifications reminding you of the time spent on the platform.
• Risk Self-Assessment: Complete an in-platform questionnaire to evaluate your current relationship with gambling.

To activate any of these tools, visit your account settings or contact the support team directly.

Support and External Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations provide free and confidential support:

• iGaming Helpline India – Dedicated support for online gambling-related issues
• Vandrevala Foundation Helpline – 1860-2662-345 (available 24/7)
• iCall – A psychosocial helpline run by TISS, Mumbai
• Gamblers Anonymous India – Peer support for individuals affected by compulsive gambling

The platform fully supports users who choose to use these resources and encourages seeking help without hesitation.

The platform maintains a strict Anti-Money Laundering (AML) policy in compliance with applicable financial regulations. All users are required to engage with the platform’s financial services in a lawful and transparent manner.

AML Obligations

The platform is obligated to take all reasonable steps to prevent the use of its services for money laundering, terrorist financing, or any other unlawful financial activity. This includes:

• Monitoring all financial transactions for suspicious patterns
• Conducting customer due diligence at the point of registration and ongoing throughout the user relationship
• Reporting suspicious activity to the relevant authorities as required by law
• Refusing or reversing transactions that cannot be verified as legitimate

Know Your Customer (KYC) Verification

As part of its AML framework, the platform requires all users to complete a KYC verification process. This process may be initiated at registration, before a withdrawal, or at any point deemed necessary by the platform’s compliance team. The following documentation may be requested:

• Proof of Identity: Aadhaar card, PAN card, Voter ID, or passport
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the last three months
• Source of Funds: Documentation confirming the origin of funds deposited into your account, where applicable

All submitted documents are reviewed by the platform’s compliance team. Processing times may vary depending on the volume of verification requests.

Transaction Monitoring

All deposits, withdrawals, and betting activity are subject to automated and manual monitoring. Transactions that are flagged as unusual or inconsistent with a user’s established profile may be subject to additional scrutiny. Users may be asked to provide further documentation or explanation in such cases.

Consequences of Violations

Any account found to be involved in suspected money laundering, terrorist financing, or fraudulent activity may be subject to the following actions:

• Immediate suspension or termination of the account
• Freezing of account balances pending investigation
• Withholding or blocking of funds pending regulatory review
• Disclosure of account information to law enforcement or regulatory authorities

The platform cooperates fully with relevant authorities and is not liable for any loss suffered by a user as a result of AML-related account actions taken in good faith.

The platform is committed to protecting the personal data of all users in India. This section explains what information is collected, how it is used, and what rights you hold regarding your personal data.

Personal Data Collected

During registration and use of the platform’s services, the following categories of personal data may be collected:

• Identity Information: Full name, date of birth, gender
• Contact Details: Email address, phone number, residential address
• Financial Information: Payment method details, transaction history
• Verification Documents: Copies of government-issued ID and proof of address submitted during KYC
• Technical Data: IP address, device type, browser type, and session activity logs
• Behavioural Data: Betting history, account activity, and preferences

How Personal Data Is Used

The personal data collected is used for the following purposes:

• Account creation, management, and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Compliance with legal obligations, including AML and KYC requirements
• Fraud prevention and platform security
• Delivering relevant notifications, including updates to terms and account alerts
• Improving platform services through anonymised usage analysis

Personal data is not sold to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where legally required.

Your Rights Regarding Personal Data

As a user, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention obligations.
• Right to Restriction: You may request that processing of your data be limited in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes.

To exercise any of these rights, submit a written request through the platform’s official support channels. Requests will be handled within a reasonable timeframe in accordance with applicable data protection laws.

Protecting the integrity of the platform, user accounts, and financial transactions is a core operational priority. A range of technical and organisational measures are in place to maintain a secure environment for all users.

Data Encryption

All data transmitted between your device and the platform is protected using SSL (Secure Sockets Layer) encryption technology. This ensures that sensitive information, including login credentials, personal data, and financial details, cannot be intercepted during transmission.

Two-Factor Authentication (2FA)

Users are strongly advised to enable Two-Factor Authentication (2FA) on their accounts. This adds a second layer of verification to the login process, requiring confirmation via a registered mobile number or authenticator application in addition to the standard password. Enabling 2FA significantly reduces the risk of unauthorised access to your account.

Account Activity Monitoring

The platform employs continuous monitoring of account activity to detect and respond to unusual or potentially fraudulent behaviour. This includes:

• Detection of login attempts from unrecognised devices or locations
• Identification of unusual transaction patterns or rapid account changes
• Automated alerts for suspicious activity, followed by manual review where necessary

In the event of suspected unauthorised access, the platform reserves the right to temporarily restrict account activity and contact the account holder for verification.

Organisational Security Measures

Beyond technical safeguards, the platform maintains internal security protocols, including:

• Restricted access to user data, limited to authorised personnel only
• Regular internal security audits and system reviews
• Staff training on data protection and security compliance

User Responsibilities

Users also play an important role in maintaining account security. You are advised to:

• Use a strong, unique password for your account and change it regularly
• Never share your login credentials or One-Time Passwords (OTPs) with any third party
• Log out of your account after each session, particularly on shared or public devices
• Report any suspected security breach to the platform’s support team without delay

The platform is not liable for losses resulting from a user’s failure to maintain the security of their own account credentials.